- Work with Service Delivery Lead - GCC TC and Head - GCC TC for setup and design Category Management and Sourcing support services at GCC
- Develop and implement procurement strategies for various categories.
- Streamline procurement processes to enhance operational efficiency and reduce costs.
- Onboarding of new suppliers, ensuring they meet company standards and requirements.
- Ensure procurement systems are integrated with other business systems for seamless operations. Ensure all procurement activities comply with internal policies and external regulations.
Transition and Operations Stabilization
- Support interlock with BU stakeholders and CPOs to finalize the detailed process design and system enablement of sourcing strategies.
- Responsible to update detailed SOW, policies and SLA / KPI framework
- Work with Service Delivery Lead - GCC TC, Head - GCC TC and Group CPO for sign off on budget head count and migration of the process activities to GCC
- Lead change management initiatives to transition new businesses into GCC Procurement function smoothly.
- Identify and mitigate risks associated with the transition of procurement operations.
- Monitor the performance of procurement activities during the transition phase to ensure stability.
Customer and Stakeholder engagement
- Develop and build rapport and relationship with customer stakeholder organization linked to or influencing Techno Commercial operations outcomes of GCC
- Proactively identify business requirements and changes and work with Head - GCC TC to modify operational flows/deliverables
- Build business knowledge and its impact / requirements from TC Operations
- Collaborate with different process owners in BU Techno Commercial for sign-off on any process changes and subsequently update RACI/HOTO/SOPs (incorporate this in quarterly cadence)
- Implement robust communication model – including ad-hoc / informal tele conversations/ face to face meetings, structured Ops review update to all stakeholders
- Work with customer organization to ensure updated organizational structure information and coordinate Proactive update to GCC workflow approval matrix.
- Ensure customer signoff on existing and revised SOP/ SLA’s and all process change requests.
Operational Delivery and Service Excellence
- Drive proactive alerts and escalate to Head - GCC TC / Head – BU TC for any upstream process gaps/ delays to ensure GCC deliverables and Reputation is positively managed
- Leverage SAP/ workflow and other available information tracking mechanisms to proactive anticipate potential processing issues
- Drive excellence and adherence to operational SLAs related to purchase requisition review, Category Management and Sourcing.
- Review and update related operational SOPs and policies if required and adherence to DOAs
- Maintain and identify any SLA commitment documentation, signoff and drive change requests
- Perform operational governance for achieving service delivery excellence
- Implement Service Excellence Framework with the following implemented as minimum standard:
- Daily operations review and volume tracking
- Delay track and proactive alert to drive upstream / downstream or in stream actions to closure
- Maintain and have updated end-to-end Process delivery Tracker. Proactively identify opportunities to improve process velocity
- Implement Issue and Escalation Tracker and log. Ensure timely closure of all improvement – corrective/preventive actions
- Work with GCC TC Head to initiate, implement and monitor all continuous improvement projects relevant for operational performance improvement
- Implement capacity management and operations business continuity management plans to ensure uninterrupted delivery to assigned Sector business.
- Develop and track key performance indicators (KPIs) to measure the effectiveness of procurement operations.
People and Performance Management
- Guide assigned operational team leads for effective people management
- Identify any people challenges quickly and work with Head - GCC TC and GCC HR for timely corrective action
- Manage performance appraisal of the assigned Operational Team lead
- Ensure timely and effective 1-1 with assigned Operational Team leads
- Implement structure performance evaluation criteria and monitoring using tangible / operational data for assigned operational team leads
- Conduct periodic Skip level with Operational team members
- Ensure each operations team lead and operations team members (new /existing)
are inducted to new operations model, expectations and governance mechanism including critical business scenarios
- Drive and cultivate culture of Outcome focused customer centric organization by driving E2E process awareness / Business sector appreciation sessions with the operational team leads and members.
Operations Process Improvement and Knowledge Management
- Drive year-over-year productivity leveraging Digital/Automation AI/Gen AI tools
- Be the GCC Focal point and liaise / work with Business stakeholders in ensuring Process improvement program are aligned to Business needs
- Participate in GCC Cross functional Process improvement council to identify variances across BU and work on driving standardization
- Lead deployment of necessary IT Workflow tools
Qualifications
- Graduate degree in Engineering, Commerce or Management. MBA Preferred
- Certificate or proven exposure to Techno Commercial operations. IIMM or CSM/CPA preferred
- Experience in working in SAP and Workflow driven Shared Services Environment. MM Certified preferred
- Exposure to AI/Automation
- Advanced user of Excel functions
Experiences:
- 12-15 Years of total experience
- More than 5 years of experience in managing team preferably in a GCC or Shared Services context
- 3-5 years of experience in working in Projects, Assets, Infrastructure, Manufacturing, Services organization in the domain of Sourcing and Techno Commercial function.
- 3-4 years’ experience in leading and managing Operations teams
- 1-2 years’ experience in Customer/ Stakeholder Engagement and Service delivery management
- Led a team with a size of 40-50 professionals
- Exposure to working in Indian conglomerates and working practices in promoter led organizations
- Experience in import procurement of materials and services
- Knowledge and experience of Indian tax including GST, eWay bill and Statutory compliance requirements
- Knowledge and understanding of Complex Services Techno Commercial scenarios in EPC/Project based organizations
- Exposure and experience in Category Management and Sourcing Processes
- PowerPoint presentation creation and delivery capabilities
- Basic knowledge of types of categories in sourcing and understanding of PR to PO processes.
Exposure to work in SharePoint/Tool based workplace and project management.
Same Posting Description for Internal and External Candidates