Bengaluru, Karnataka
Job Summary
Work Overview
Responsible for build and 24x7 L2 operation of BMM application(Rakuten’s Internal) and container platform (k8s-based)
Operations & Management
Monitor, Manage and operate the BMM(Containerized app owned by Rakuten) and take necessary action for seamless running of application
Drive the issue/cases raised by user to closure utilizing the knowledge base existing
Technical Skills
Ability to work at both at infrastructure and application layer of Kubernetes in Prod and Lab settings
Development & Automation
Code modifications in python and Ansible workplace to deploy in production.
Discipline on Training and Education
Creation of documentation and playbooks necessary for knowledge hub pages and trainings.
Issues / Incident Support in production environment
Recovery, Root Cause Analysis (RCA)
Communication with platform and BMM vendors
Creation of presentation materials
Working Conditions : (Location: India - 3 Resources)
Location:Bangalore/India、Rakuten Bangalore Office (RBD olympus)
Time:Shift Work for 24x7 Coverage
Provide How to Calculate Costs for Shift Work
Key Responsibilities
Experience & Track Record
Over 3 to 5 years of experience designing, building, and operating on telecom clouds (on-premises private clouds).
Proven experience in incident management and root cause analysis in production environments.
Extensive experience with Kubernetes, including deploying, managing, and troubleshooting clusters in production.
Development expertise in operational efficiency and automation tools (e.g., Ansible, Python).
Experience in deploying and modifying Helm charts to adjust configurations on demand, complying with Change Management Policies.
Skill Requirements
Technical Skills & Certifications
Certified Kubernetes Administrator (CKA) or equivalent certification.
Solid Linux expertise, including experience with performance tuning, troubleshooting, and scripting.
Strong troubleshooting sk
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