Senior Vice President Insurance Operations (Policy Services & Underwriting), London Market (Property & Casualty Insurance experience ONLY)

Location: Gurgaon / Noida, India (Hybrid)

Department: Insurance Operations London Market

Role Overview

The Vice President – Insurance Operations (London Market) is a senior leadership role accountable for defining and executing the operational strategy for London and Lloyd’s market policy services and underwriting operations. The role ensures scalable, high-quality delivery, robust client governance, regulatory compliance, and continuous operational transformation. You will partner closely with global clients, business leaders, and cross-functional teams to drive growth, efficiency, and risk-controlled outcomes at scale.

Key Responsibilities
Strategic Operations Leadership
Provide strategic leadership and overall accountability for London and Lloyd’s market insurance operations.
Translate business and client strategy into a multi-year operational roadmap aligned with growth objectives.




Act as the senior escalation point for complex operational, regulatory, and client issues.

End-to-End Policy Lifecycle Governance
Own governance across the full policy lifecycle including underwriting support, binding, post-bind activities, accounting & settlement, claims support, renewals, administration, and reporting.
Ensure adherence to London Market practices, contractual obligations, and regulatory standards.
Oversee policy issuance, endorsements, bordereaux, invoicing, and rule-based decision-making.

Client Delivery & Performance Management
Own SLAs, KPIs, productivity, turnaround time, quality, and accuracy metrics across engagements.
Lead client governance forums, performance reviews, and continuous improvement initiatives.
Identify prospects for scope expansion, value creation, and operational efficiency

Transformation, Technology & Analytics
Drive process standardization, digitization, and automation lev

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