Help Desk Coordinator Job Description:

The Help Desk Coordinator in UPDESCO oversees Help Desk Operations, ensuring effective and effective resolution of Technical Issues. The role requires excellent organizational, communication, and multitasking skills to deliver high-quality Customer Service and Support.

Role & responsibilities
Manage the day-to-day operations of the help desk.
Coordinate with OEMs to ensure timely resolution of technical issues.
Maintain detailed logs of support activities.
Provide excellent customer service support.
Identify patterns and recommend improvements to help desk processes.
Prepare regular reports on help desk activities and performance.
Provide training and guidance to help desk staff.
Ensure compliance with company and legal standards.





Preferred candidate profile

Qualifications:
Diploma or Degree in ECE, IT, Computer Science, or a related field.
1 to 3 years of experience in a help desk or customer support role.
Solid organizational and multitasking abilities.
Exceptional communication and interpersonal skills.
Proficiency in help desk software and tools.

Skills:
Help Desk Management
Customer Service
Basic Technical Troubleshooting
IT Coordination
Log Maintenance
Process Improvement
Report Generation
Valuable Communication in English and Hindi.

📌 Help Desk Co Ordinator Lucknow
🏢 KS Smart Solutions
📍 Lucknow