Job Summary

We are looking for a
Customer Technical Support Executive
to provide technical assistance and support to customers. The ideal candidate should have positive communication skills, a basic understanding of technical products, and the ability to troubleshoot customer issues effectively.

Key Responsibilities
Handle customer queries and provide technical support through calls, emails, and other communication channels.
Understand customer issues and provide accurate and timely resolutions.
Troubleshoot product-related technical problems and guide customers through step-by-step solutions.
Coordinate with internal technical, sales, and product teams to resolve complex customer issues.
Maintain proper records of customer complaints, queries, and resolutions.
Follow up with customers to ensure issues are resolved and customer satisfaction is maintained.
Escalate unresolved or critical technical issues to the appropriate internal team.
Provide product-related information, installation guidance,



and basic troubleshooting support.
Identify recurring customer issues and share feedback with the relevant teams for product/process improvement.
Maintain qualified communication and ensure a positive customer experience.
Prepare regular reports/MIS related to customer complaints and technical support activities.

Required Skills
Excellent verbal and written communication skills.
Positive customer handling and problem-solving abilities.
Basic technical knowledge and troubleshooting skills.

Education & Experience
Graduate in any discipline; technical qualification will be an added advantage.
1–3 years of experience in
Technical Support, Customer Support, Helpdesk, or a similar role
.
Experience in electronics, IT hardware, consumer electronics, or related industries will be preferred.

📌 Customer Technical Support Executive Mumbai
🏢 ALOGIC
📍 Mumbai