Experience: 8–14 Years
Role: Salesforce Solution Architect
Focus Area: Service Cloud & Agentforce
Employment Type: Full time

Job Summary

We are looking for an experienced Salesforce Solution Architect to lead the technical design and delivery of large-scale, enterprise Salesforce implementations, with a solid focus on Salesforce Service Cloud and Agentforce.

The ideal candidate will be a hands-on technical architect responsible for end-to-end solution design, architecture governance, integration strategy, and technical delivery. The role requires solid expertise in Salesforce architecture, service operations, AI-enabled solutions, security, data modeling, and enterprise integrations.

Key ResponsibilitiesSolution & Technical Architecture
Own end-to-end technical architecture for Salesforce Service Cloud and Agentforce implementations.
Design scalable solutions covering data models, security, sharing, integrations, automation, and system architecture.
Evaluate configuration vs. customization and follow a configuration-first, platform-native approach.




Architect Case Management, Omni-Channel, Service Console, Knowledge, Flows, and automation solutions.
Establish architecture standards, governance, and Salesforce best practices.

Agentforce & AI
Design and implement Agentforce-powered service experiences.
Define Agentforce topics, actions, grounding strategies, and AI-assisted workflows.
Design human-in-the-loop processes, AI guardrails, and reliable customer service experiences.
Advise stakeholders on the appropriate use of Agentforce and Generative AI within service transformation initiatives.

Technical Delivery & Governance
Lead architecture reviews, technical walkthroughs, and solution sign-offs.
Guide and mentor Salesforce developers and technical consultants.
Define integration architecture using REST/SOAP APIs, middleware, platform events, and event-driven patterns.
Ensure solutions meet performance, scalability, security, and data

📌 Salesforce Solution Architect Experience: 8 14 Years Bengaluru
🏢 ZecData Technology
📍 Bengaluru