Role & responsibilities

End-user support
Provide L1 support for desktops, laptops, printers, scanners, barcode devices, and IT accessories.
Acknowledge and resolve user issues received via the IT Helpdesk ticketing system, phone, email, or walk-ins.
Troubleshoot and diagnose hardware, operating systems (OS), and peripheral-related issues.
Install, configure, and maintain Windows operating systems and standard business applications.

Hardware management
Diagnose and repair desktop, laptop, printer, and peripheral hardware faults.
Coordinate warranty claims and collaborate with external vendors for hardware failure resolutions.
Perform hardware upgrades including RAM, SSD/HDD replacements, and peripheral installations.
Maintain an optimal inventory of IT assets and critical spare parts.

Network & connectivity support
Troubleshoot basic connectivity issues across LAN, Wi-Fi, and VPN infrastructure.
Assist end-users with cloud-based productivity suites including Microsoft 365, Teams, and email configuration.




Escalate complex network or infrastructure issues to the L2/L3 engineering teams seamlessly.

Manufacturing IT support
Support shop-floor PCs, terminals, industrial barcode scanners, and specialized label printers.
Ensure minimal downtime of critical, production-related IT equipment to avoid plant delays.
Coordinate with ERP and core application teams to troubleshoot localized access issues.

IT asset management & compliance
Maintain accurate records of all IT assets throughout their lifecycle (allocation, movement, return, and disposal).
Track active contracts including AMCs, warranties, and hardware replacement schedules.
Log and update all helpdesk tickets accurately while maintaining comprehensive resolution records.
Follow IT security policies and standard operating procedures (SOPs) to assist in internal IT compliance audits.

Required skills & qualifications

Technical skills
Solid troubleshooting skills for up-to-date des

📌 It Hardware And Software Engineer New Delhi (India)
🏢 Mittal Electronics
📍 India