Role Overview:

We are looking for a proactive and customer-focused Customer Care Executive to manage participant and client queries across our running events. This role is critical in ensuring a smooth experience for runners, partners, and stakeholders before, during, and after races.

Key Responsibilities:
Handle and resolve customer queries received via
email and phone calls

in a timely and skilled manner
Manage tickets and communications using
Freshdesk or similar customer support software
Maintain accurate customer and client records and ensure proper follow-ups
Coordinate with internal teams to resolve event-related issues
Prepare
basic reports

on queries, resolutions, and response timelines
Support on-ground customer coordination during race events when required

Requirements:




Prior experience in customer support or client handling preferred
Familiarity with
Freshdesk / CRM / ticketing tools
Solid communication skills (verbal & written)
Organized, calm under pressure, and solution-oriented
Comfortable with
travel during the running season

for race-day support

Work Structure:
6-day work week
2 days Work From Home

(basis operational requirements)
Travel required during race seasons

Why Join Us:

Be part of India’s growing running ecosystem and work closely with large-scale endurance events across the country.

📌 Customer Care Executive Mumbai
🏢 India Running
📍 Mumbai