Given your work experience, we believe it would be a great prospect for you to progress in your career at Capgemini.

Q2R HR Helpdesk

Location: Mumbai/Navi Mumbai

Experience: 8 - 12 Years

Valuable to Have
Strong process knowledge in workforce administration/Employee data administration
Strong project management skills applied in a business/corporate workplace
Experience in managing multiple design project
Strong client management and team management skills
Experience of managing employee life cycle activities like personal/job/pay changes, HR documentation, New hire/onboarding, transfers, leave & absences, promotions, relocations, separations, etc.
System data entry experience (Workday, ServiceNow, SuccessFactors, etc.)
Handle employee requests according to the project deadlines - Handle complex problems raised by client and provide solution
Handle client communication and client Reporting
Excellent job organization and time management skills
Attention to details and very valuable analytical skills;
Good communication skills




Interaction with Client daily via phone, chat and email, work on resolving HR related issues, cooperate with other delivery te

Job Description/ Roles & Responsibilities
Manage the client engagement.
Works with designated stakeholders to gather and finalize commitments to meet contractual thresholds
Respond to clients queries & escalations accurately (via phone, live chat, email and case management system)
Process, maintain & administer HR transactions & provide support (e.g. Talent development, Mobility, Workforce administration, talent acquisition, case management, HR helpdesk, remuneration, etc.)
Provide clarification of HR policies and procedures
Manage assigned part of the process according to Capgemini methodology and/or agreed transition plan
Organize knowledge sharing sessions both within the team and cross teams
Update all required process documentation (process maps and procedures) and other do

📌 R Hr Helpdesk Mumbai
🏢 Capgemini
📍 Mumbai