The Senior IAM Support Analyst is responsible for the operational stability, security, and resilience of Identity and Access Management (IAM) services. The role provides expert Level 2 / Level 3 operational support for IAM platforms, ensuring reliable authentication, authorization, and access control in line with security, risk, resilience, and control standards.
Key Responsibilities
IAM Service Support & Operations
Provide Level 2 / Level 3 operational support for IAM services, including Okta, Okta Access Gateway, Microsoft Entra ID Conditional Access, MFA, and Single Sign-On (SSO).
Troubleshoot and resolve authentication, access, provisioning, and policy-related incidents and service requests within agreed service levels.
Perform root cause analysis for recurring incidents and contribute to problem management activities to prevent recurrence
Required Qualifications
6+ years of proven experience supporting Identity and Access Management platforms in an enterprise environment.
Hands-on experience with Okta, Okta Access Gateway,



Azure Conditional Access, Multi-factor Authentication (MFA), and federation technologies.
Valuable understanding of authentication protocols, including:
SAML 2.0
OAuth 2.0
OpenID Connect
SCIM
Experience with platform operations, monitoring, incident analysis, and audit reporting.
Experience with ServiceNow or other ITSM tools.
Robust analytical and problem-solving skills with attention to detail.
Ability to operate effectively in a global, regulated, and risk-focused environment while managing multiple priorities in a fast-paced environment.
Ability to work independently and collaborate with cross-functional teams.
Explicit written and verbal communication skills.
Strong sense of ownership, accountability, and service orientation.
Bachelor's degree in Information Technology, Computer Science, Cybersecurity, or a related field, or equivalent work experience.

📌 Senior Iam Support Analyst Hyderabad (India)
🏢 Recruise
📍 India