Tata Starbucks Apprentice Program
Apprentice Program Summary
An apprenticeship is an on-the-job training program designed to help apprentices develop practical skills and achieve a nationally recognized standard.
The program provides apprentices with hands-on work experience while developing key skills such as:
Communication skills
Customer service orientation
Teamwork and collaboration
Professionalism
Work ethics
Workplace discipline and operational skills
Program Framework
Criteria Details
Program Duration 6 Months - 12 Months
Eligibility 10th and 12th Completed 6 Months / Graduate Freshers 12 Months Training Type Paid Apprenticeship with On-the-Job Training Working Hours 9 Hours per Day, including 1-Hour Break Working Days 5 Days per Week Assessment Online Assessment prior to completion of the apprenticeship Certification Government-recognized & Starbucks co-branded certificate upon successful completion
Key Responsibilities During On-the-Job Training (OJT)
Customer Service & Store Experience
Welcome and connect with every customer,
creating a warm and welcoming store experience.
Anticipate customer and store needs by observing the setting and customer cues.
Appropriately suggest products to customers to enhance their overall experience.
Demonstrate the Just Say Yes” approach by understanding and addressing customer needs.
Deliver legendary customer service with a “Customer Comes First” attitude.
Beverage & Food Quality
Prepare and serve quality beverages, whole bean coffee, and food products consistently.
Follow all prescribed recipe, quality, and presentation standards.
Maintain consistency in product quality and customer experience.
Store Operations & Teamwork
Act with integrity, honesty, and knowledge while promoting the culture, values, and mission of Tata Starbucks.
Maintain a calm and qualified demeanor during periods of high volume or unusual events.
Follow operational standards and contribute p