The Sales Coach is responsible for improving sales performance by coaching frontline advocates using data-driven insights and structured methodologies. This role focuses on enhancing sales behaviors, customer interactions, and long-term KPI outcomes through continuous development.
Key Responsibilities
Deliver 1:1 and group coaching sessions for sales advocates
Analyze call/chat interactions and provide actionable feedback
Use AI-driven insights and performance metrics to guide coaching
Develop improvement plans and monitor advocate progress
Drive consistency in sales quality and customer experience
Identify trends and prioritize coaching focus areas
Facilitate calibration and knowledge-sharing sessions
Maintain credibility through ongoing product and sales knowledge
Support achievement of key sales KPIs
Required Skills
Solid coaching and mentoring capability
Sales expertise in customer-facing roles
Analytical skills to interpret performance and interaction data
Excellent communication and interpersonal skills
Ability to drive behavioral change
Preferred Skills
Experience with AI-based quality monitoring tools
Familiarity with structured coaching methodologies (e.g., SMART goals)
Experience in IT or cloud sales
Experience Required
35+ years in sales or coaching roles
KPIs
Improvement in sales performance metrics
Quality and CSAT scores
Coaching effectiveness (performance uplift)
KPI progression of assigned advocates
Stakeholder Interaction
Works closely with team leads, trainers, and sales management
Aligns coaching plans with business performance goals
Domain Requirements
Knowledge of Microsoft sales methodologies preferred
Knowledge of Microsoft Azure & M365 services
Robust understanding of customer engagement standards
Interest
📌 Sales Coach Hyderabad (India)
🏢 LTM
📍 India
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