Minimum 5 mandate details are mandate with two or 3 liners
Solid Knowledge in ServiceNow development
Solid knowledge in ITSM Module
Strong Knowledge in CMDB
Robust knowledge in ITOM Module
Utilizing flow designer for ServiceNow.
Good-to-Have
Minimum 2 mandate details are mandate with two or 3 liners
how to prepare design documentation for ServiceNow forms.
catalog development.
flow designer in ServiceNow.
SN
Role descriptions / Expectations from the Role
1
Provide architectural and design oversight to ensure all solutions are fit for purpose and use.
2
Understand the current “as is processes” and deliver toolset changes based on upcoming process changes.
3
Customization or development of enhancement requests for existing ITSM/ITOM tools and processes
4
Work closely with BA’s, Architects, Testing team and process teams.
5
Take respective ownership as an individual contributor throughout the project lifecycle.