Position: Service Advisor
Department: Service / Workshop
Reporting To: Service Manager / Works Manager
Location: Wincanton Motors – Ashok Leyland Authorized Service Centre

Key Responsibilities
Customer Handling
Receive customers and understand their vehicle complaints and service requirements.
Explain the repair process, estimated cost, and expected delivery time to customers.
Maintain qualified communication and ensure a positive customer experience.
Vehicle Reception & Job Card
Conduct vehicle reception and prepare accurate job cards based on customer complaints.
Record all complaints, observations, and additional requirements properly.
Ensure proper vehicle inspection and document any additional damages/concerns.
Job Allocation & Workshop Coordination
Coordinate with the Workshop Floor Supervisor and technicians for timely job allocation.
Monitor job progress and ensure work is carried out as per the job card.
Follow up on pending jobs, spare parts requirements, and technical issues.
Estimate & Approval




Prepare repair estimates based on the required work.
Obtain customer approval before proceeding with chargeable repairs.
Communicate any additional repair requirements and obtain approval before carrying out the work.
TAT & Delivery Management
Monitor vehicle TAT (Turnaround Time) and ensure timely completion.
Coordinate with the workshop team to achieve same-day delivery wherever applicable.
Keep customers informed about delays and revised delivery schedules.
Spare Parts Coordination
Coordinate with the Spare Parts Department for required parts.
Follow up on parts availability and pending parts affecting vehicle delivery.
Ensure parts are properly linked to the relevant job card.
Quality & Final Inspection
Ensure all customer complaints are addressed before delivery.
Coordinate final inspection and road testing where required.
Confirm that the vehicle is clean and ready for delivery.
Customer Follow-up

📌 Service Advisor Karukutty
🏢 Wincanton Motors
📍 Karukutty