Production Support / Application Support Engineer .NET

Experience

5 to 9 Years

Location

Hyderabad (Hybrid / Onsite)

Job Summary

We are looking for an experienced Production Support / Application Support qualified with robust hands-on experience in .NET applications, SQL Server, and ITIL-based support processes. The role involves providing L2/L3 production support, incident and problem management, root cause analysis, and ensuring high availability and performance of business-critical applications.

Key Responsibilities

Production Support & Operations
Provide L2/L3 production support for enterprise .NET-based applications.
Monitor production systems to ensure high availability, performance, and reliability.
Handle incident, problem, change, and service request management aligned with ITIL processes.
Participate in 24x7 support rotations and on-call support as required.
Perform root cause analysis (RCA) and implement permanent fixes.
Coordinate with development, QA, infrastructure, and business teams during major incidents.





Application & Technical Support
Troubleshoot application issues related to .NET, C#, ASP.NET, Web APIs, IIS, and supporting services.
Analyze SQL Server queries, stored procedures, indexes, and execution plans for performance issues.
Perform data fixes, data validation, and ad-hoc SQL analysis in production environments with proper approvals.
Support application deployments, hotfixes, and patches.
Review logs, application metrics, and monitoring alerts to proactively identify issues.

ITIL & Process Adherence
Follow ITIL practices for Incident, Problem, Change, and Release Management.
Prepare incident reports, RCA documents, and post-incident reviews.
Ensure compliance with SLA, SLO, and KPI targets.
Maintain operational documentation and knowledge base articles.

Stakeholder Communication
Communicate clearly with business users, vendors, and internal teams.
Provide timely status updates during incidents

📌 Production Support Hyderabad (India)
🏢 Infosys
📍 India