Come work at a place where innovation and teamwork come together to support the most exciting missions in the world

THE PROSPECT

The Lead Site Reliability Engineer – Incident Management provides technical leadership for production reliability, major incident management, automation, and operational excellence across Qualys' global SaaS platform. This role owns complex cross-functional initiatives, drives engineering best practices, mentors engineers, and partners with architecture and product teams to improve reliability, scalability, and customer experience.

WHERE THIS ROLE SITS

Partners with Engineering, Infrastructure, DevOps, Cloud Operations, Database Engineering, Security, Product Engineering, Customer Support, and Executive Leadership.

WHAT YOU WILL DO

Reliability & Incident Management
Lead enterprise-wide critical incident response and serve as Incident Commander.
Own end-to-end restoration strategy for complex production outages.
Drive executive communications and customer-impact assessments.
Lead root cause analysis and systemic reliability improvements.





Reliability Engineering & Automation
Design self-healing platforms and automation.
Improve observability, SLOs, SLIs, and error budgets.
Reduce MTTD and MTTR through engineering improvements.

Operational Excellence
Lead capacity planning and operational readiness.
Review architecture for reliability and scalability.
Drive cross-functional operational standards.

Leadership & Collaboration
Mentor Senior and Lead SREs.
Drive SRE strategy and reliability roadmap.
Influence engineering priorities and reliability culture.

WHAT VALUABLE LOOKS LIKE
Drives measurable improvements in availability and resiliency.
Builds a culture of automation and operational excellence.
Leads major incidents with confidence.
Influences engineering decisions across organizations.

DISTINGUISHING EXPECTATION
Enterprise-wide reliability improvements
Reduction in critical incidents
Higher

📌 Lead Site Reliability Engineer, Incident Management Pune
🏢 Qualys
📍 Pune