As an L3 Saviynt Engineer you own the hard problems in a running Saviynt Enterprise Identity Cloud environment: jobs that silently stop provisioning connectors that fail against a single upstream application certification campaigns that will not close performance that degrades as the identity warehouse grows You diagnose root cause implement the fix, and then close the loop so the same issue does not resurface next quarter

Key Responsibilities

Escalation & Incident Resolution

Serve as the highest internal escalation tier for Saviynt EIC production issues across one or more client environments.

Troubleshoot connector issues across REST, SOAP, JDBC, SCIM, LDAP, and file-based integrations; interpret logs, trace payloads, and isolate whether the fault is Saviynt-side, network, or target-application.

Resolve certification campaign problems: campaigns that will not launch, incomplete population scoping, reviewer assignment errors, and closure failures.

Lead root-cause analysis and produce written RCA documentation for major incidents.

Work within ITSM processes for incident, problem, change, and request management, meeting agreed SLAs and response targets.

Participate in an on-call rotation and support scheduled maintenance windows.





Author and maintain knowledge base articles, runbooks, and troubleshooting guides for L1/L2 teams.

Support SOX, HIPAA, PCI-DSS, and equivalent audit cycles with accurate, defensible data pulls.

Remediate control exceptions identified through certification, SoD analysis, or audit findings.

Required Qualifications

7+ years in IAM engineering or operations, with 4+ years hands-on with Saviynt EIC in production support, enhancement, or implementation roles.

Robust SQL skills and comfort querying the Saviynt identity warehouse directly for diagnosis and reporting.

Working development ability in at least one of Java, Python, PowerShell, or Groovy for integration, automation, and customization.

Preferred Qualifications

Saviynt certification

Exposure to a second IAM platform: SailPoint IdentityIQ or Identity Security Cloud, Okta, CyberArk, or Microsoft Entra ID Governance.

Prior work in regulated industries financial services, healthcare, or insurance.

Experience with non-human identity and service account lifecycle management.

ITIL foundation or equivalent process training.

📌 Lead Software Engineer (Hyderabad)
🏢 Virtusa
📍 Hyderabad