- Define and execute application management and support strategies aligned with business and technology objectives
- Develop roadmaps for application enhancements, upgrades, capacity planning, and modernization initiatives.
- Collaborate with business, infrastructure, information security, and vendor teams to improve service delivery and operational efficiency
- Identify automation and optimization opportunities to enhance system reliability and user experience.
- Ensure compliance with IT governance, information security, audit, risk, and regulatory requirements
- Establish and implement incident, problem, change, release, and service request management processes.
- Ensure adherence to ITIL standards, SDLC processes, and application lifecycle management frameworks.
- NA
- Achieve 99% error-free production deployments for fixes and upgrades
- Adherence to best practices
- Conduct or attend at least 2 training per quarter
- Lead end-to-end management and support of critical business applications across production environments
- Coordinate with vendors and technology teams to ensure seamless service delivery
- Collaborate with business, infrastructure, information security, and vendor teams to improve service delivery and operational efficiency
- Lead end-to-end management and support of critical business applications across production environments




- Manage incident resolution, root cause analysis, and problem management activities
- Oversee application releases, patch management, upgrades, and system enhancements
- Monitor application performance, capacity, availability, and operational health.
- Coordinate with vendors and technology teams to ensure seamless service delivery

KPI
- Cost saving through optimization
- Identify and implement at least 2 current optimizations or enhancements each quarter
- Proactive risk remediation and Adherence to best practices
- Planning DR Dills on time and as per DR calendar
- Ensure and maintain 100% application uptime
- Ensure to close application related tickets within SLA
- Update or create 3-5 SOPs or troubleshooting guides per quarter
- Analysis of recurring issues and plan permanent solution to reduce tickets
- Complete RCAs for escalated issues within 48 hours
- Ensure to close PIR/ change regularization in time.
- Ensure Application accessibility and uptime.
- Automation, Standardization and Process improvements.
- Ensure 100% adherence to regulatory standards
- Achieve 99% error-free production deployments for fixes and upgrades
- Adherence to best practices
- Conduct or attend at least 2 training per quarter

📌 Lead Application Management Group (India)
🏢 Yes Bank
📍 India