Key Responsibilities: Manage complete day-to-day store operations and achieve sales targets. Lead, motivate and manage the sales team. Handle customers, including HNI/VIP clients, and ensure excellent service.
Drive sales, customer conversion, repeat business and follow-ups. Maintain accurate inventory, billing, cash and stock records. Ensure proper visual merchandising, store upkeep and brand standards. Monitor daily sales and prepare regular performance reports.
Handle customer complaints and resolve issues professionally. Coordinate with head office for stock, operations and marketing requirements.
Key Skills: Strong sales and leadership skills. Excellent communication and customer-handling abilities. Jewellery/luxury retail experience preferred. Valuable knowledge of POS/ERP and inventory management. Presentable, responsible and target-oriented.