p1c3tsts10+ years of experience as a Business Analyst, with a primary focus on

Telecom solutionsIVR systemsTelecom Back Office Operations

Basic SQL skills, and has worked in Agile environments as a BA, strong communication and interpersonal skills

Expertise in working closely with stakeholders to gather, document, and analyze business requirements, especially for telecom and IVR systems.

Strong knowledge & hands-on expertise in IVR systems, telecom solutions, Prompt Engineering and conversational AI platforms like Kore AI & Agentic AI platforms.

Proficiency in creating business documentation such as BRDs, functional specs, and process flows

Collaborate with business stakeholders, product owners, and technical teams to gather, document, and prioritize business and functional requirements for IVR, conversational AI, and telecom systems.

Analyze business needs,



assess the impact of new requirements, and convert them into transparent, actionable technical specifications. Exposure to LLM & ML will be added Advantage

Conduct user acceptance testing (UAT) and validate solutions to ensure they meet the requirements, perform as expected, and provide an optimal customer experience.

Hands-on experience in system integration, testing, and validation for IVR and telecom systems.

Identify opportunities to streamline processes, improve system integration, and optimize performance in IVR and conversational AI systems.

Experience with BSS, billing systems, and integration platforms in the telecom sector

📌 IVR Lead Business Analyst (Hyderabad)
🏢 Virtusa
📍 Hyderabad