– IT Manager

Company: Riota Group of Companies

Position: IT Manager – Vending Machine Technology

Department: Information Technology (IT)

Location: Chennai

Experience: 5–8+ Years

Employment Type: Full-Time

About the Role

We are looking for an experienced and hands-on IT Manager to lead and manage the technology infrastructure supporting our vending machine business.The role will be responsible for managing IT infrastructure, vending machine software and connectivity, IoT-based monitoring systems, payment integrations, cloud platforms, cybersecurity, data management, and technical support.

The ideal candidate should have strong knowledge of IT infrastructure, networking, IoT, APIs, cloud platforms, databases, payment systems, and hardware-software integration, with the ability to work closely with Operations, Engineering, Finance, Sales, and external technology vendors.

Key Responsibilities

1. Vending Machine Technology & IoT

- Manage and support the technology ecosystem connected to vending machines.
- Monitor machine connectivity, device health, telemetry, and remote diagnostics.
- Coordinate integration between vending machines, IoT devices, cloud platforms, and backend systems.
- Troubleshoot communication issues involving Wi-Fi, 4G/5G, SIM, routers, gateways, and IoT devices.
- Implement remote monitoring and management solutions to reduce machine downtime.
- Work with engineering and vendors to troubleshoot hardware-software integration issues.
- Maintain proper documentation of machine configurations, device IDs, connectivity, and software versions.

2. Payment & Digital Transactions

- Manage and support digital payment integrations for vending machines.
- Coordinate with payment gateway providers for UPI, QR, cards, wallets, and other digital payment methods.
- Monitor transaction failures, payment reconciliation issues, and connectivity-related payment problems.
- Work closely with Finance and Operations to resolve payment and settlement discrepancies.
- Ensure secure handling of payment-related systems and integrations.

3. IT Infrastructure Management

- Manage the organization's servers, networks, computers, laptops, printers, and other IT assets.
- Maintain LAN/WAN, Wi-Fi, VPN, firewalls, switches, routers, and internet connectivity.
- Manage cloud infrastructure, hosting, domains, SSL certificates, backups, and related services.
- Ensure availability, performance, and reliability of critical IT systems.
- Develop and maintain IT infrastructure documentation and asset registers.

4. Software & Application Management





- Manage business applications, vending management platforms, ERP/CRM systems, and internal applications.
- Coordinate with software developers and third-party vendors for application development and support.
- Manage API integrations between vending machines, payment gateways, ERP, CRM, inventory, and reporting systems.
- Monitor application performance and resolve technical issues.
- Support automation and digital transformation initiatives across the organization.

5. Cybersecurity & Data Protection

- Implement and maintain IT security policies and procedures.
- Protect company systems, vending-machine networks, servers, cloud platforms, and endpoints from cybersecurity threats.
- Manage antivirus/endpoint security, firewall policies, access controls, and user permissions.
- Conduct regular backup checks and maintain disaster recovery procedures.
- Monitor and respond to security incidents.
- Ensure appropriate controls for sensitive business and customer data.

6. Technical Support & Troubleshooting

- Provide technical support to employees, field teams, and vending-machine operations.
- Establish an effective IT helpdesk/ticketing process.
- Monitor recurring technical issues and implement permanent solutions.
- Coordinate with external vendors and service providers for hardware, software, network, and machine-related issues.
- Ensure timely resolution of critical IT and vending technology incidents.

7. IT Operations & Vendor Management

- Manage IT vendors, service providers, software providers, telecom operators, cloud providers, and payment technology partners.
- Evaluate technology solutions and negotiate with vendors for cost-effective services.
- Track AMC, licenses, subscriptions, warranties, and renewals.
- Maintain IT budgets and control technology-related costs.
- Prepare technology proposals and recommendations for management.

8. Reporting & MIS

- Develop dashboards and reports for IT and vending-machine operations.
- Monitor key technology KPIs such as:
- Machine uptime
- Connectivity status
- Payment success/failure rate
- System availability
- Device health
- Incident resolution time
- Network availability




- Provide regular IT performance reports to management.
- Analyze technology data to identify opportunities for improving operational efficiency.

9. Team Management

Lead and manage the IT support/technical team.

Define responsibilities, targets, and performance metrics.

Train team members on IT systems, cybersecurity, troubleshooting, and vending technology.

Establish SOPs for IT support, machine connectivity, system monitoring, and incident management.

Build a proactive technology-support culture across the organization.

Technical Skills

- IT Infrastructure & System Administration
- Networking – LAN/WAN, TCP/IP, DNS, DHCP, VPN
- Windows/Linux Administration
- Cloud Platforms – AWS/Azure/GCP
- Database fundamentals – MySQL/SQL Server/PostgreSQL
- API & System Integration
- IoT & Connected Device Management
- 4G/5G, Wi-Fi and SIM-based connectivity
- Digital Payment / UPI Integration
- Cybersecurity & Endpoint Security
- Backup & Disaster Recovery
- Hardware & Software Troubleshooting

Good to Have

Experience or knowledge in:

- IoT-based products or connected devices
- Vending machines / smart vending
- POS or retail technology
- MQTT / REST APIs
- Cloud-based IoT platforms
- Payment gateway integrations
- ERP/CRM integrations
- Remote device monitoring
- Power BI or similar reporting tools
- Git/version control
- ITIL or IT service management

Qualifications

Bachelor's degree in Computer Science, Information Technology, Electronics, Engineering, or a related field.

5–8 years of relevant IT experience.

Experience managing IT infrastructure and technical teams.

Experience in IoT, vending machines, retail technology, payment systems, POS, automation, or connected devices will be highly preferred.

Key Competencies

- Solid problem-solving and analytical skills
- Hands-on technical approach
- Strong communication and interpersonal skills
- Vendor and stakeholder management
- Ability to manage multiple projects simultaneously
- Strong troubleshooting capabilities
- Business-oriented technology mindset
- Ability to work with cross-functional teams
- Willingness to support field operations when required
- Key Performance Indicators (KPIs)
- Vending machine technology uptime
- IT infrastructure uptime
- Machine connectivity availability
- Payment transaction success rate
- IT issue resolution time
- System/application availability
- Cybersecurity compliance
- Backup and disaster recovery effectiveness
- IT cost optimization
- Vendor performance
- User/employee IT support satisfaction

📌 IT Manager – IoT & Vending Technology (Chennai)
🏢 Vendolite India Private
📍 Chennai