About the role:
Technical Skills:
Proficiency in using ERP Systems, such as SAP CRM/ ECC, to manage and process orders/Quotes and bookings effectively.:
Proficiency and knowledge of web billing portals and end to end processing of web billing requests.

Communication Skills:
Excellent written and verbal communication to ensure clear and timely responses to customers and team members.
Ability to articulate complex information in a simple and understandable manner.

Problem-Solving Abilities:
Robust critical thinking and problem-solving skills to handle unexpected issues and find effective solutions.:
Ability to analyze data and make informed decisions to improve the overall process.

Attention to Detail:
High level of accuracy and attention to detail to avoid errors in order processing and booking.:
Meticulous in following procedures and ensuring all necessary information is captured and processed correctly.

Time Management:
Solid time management skills to handle multiple orders and bookings simultaneously without compromising on quality




Ability to prioritize tasks and meet deadlines efficiently.

Adaptability and Learning Agility:
Willingness to learn and adapt to new systems and processes as they evolve.:
Continuous improvement mindset to stay updated with industry trends and best practices.

Team Collaboration:
Ability to work well within a team, collaborating with colleagues to achieve common goals.:
Open to feedback and willing to contribute to team discussions and problem-solving sessions.
Having great interpersonal skills

Qualifications:
Qualifications:
Graduate or Diploma in any discipline.
Minimum 2 years of hands-on experience in customer service.
2+ years of relevant experience in order management/back-office operations.
Proficiency in MS Office; experience with SAP or CRM tools preferred.
Strong communication skills (verbal and written).
Additional Details

This job has a full time weekly schedule.

Agilent

📌 Customer Service Admin Gurugram (India)
🏢 Agilent Technologies (International)
📍 India