Job Title - Analyst – Identity Verification & Investigation Operations

Location - Noida

Shift - Non-standard - US and UK

- Function - Human Resources Operations / Background Verification (BGV) / Employee Screening/ O2O
- Role Purpose - To manage end-to-end identity verification operations by coordinating candidate-facing activities, verification workflows, investigation processes, vendor interactions, exception management, and audit compliance. The role serves as a critical link between candidates, verification vendors, HR teams, and internal stakeholders to ensure timely, accurate, and compliant identity verification outcomes
- Key Responsibilities -
- Frontline Operations (Candidate Verification Support)
- Verification Initiation
- Generate biometric identity verification requests for candidates
- Capture and validate candidate demographic information including name, email address, mobile number, employee ID, and role details
- Ensure data accuracy prior to initiating verification workflows
- Candidate Communication
- Send biometric verification links through approved communication channels
- Provide support and guidance to candidates regarding verification completion requirements
- Address candidate queries related to verification processes
- Verification Tracking & Monitoring
- Monitor verification link delivery status and completion rates.
- Track pending, incomplete, and expired verification requests.
- Follow up with candidates to ensure timely completion.
- Link & Workflow Management
- Manage expired, failed, or unused verification links.
- Regenerate and resend verification requests when necessary.
- Maintain candidate verification records and status updates.
- Stakeholder Coordination
- Coordinate with HR, recruiters, onboarding teams, and candidates.




- Escalate unresolved issues impacting onboarding timelines.
- Provide periodic status reports on verification progress.
- Investigation Operations (Verification & Adjudication)
- Verification Review
- Review verification results received from third-party verification vendors.
- Assess biometric authentication outcomes and supporting evidence.
- Validate completeness and integrity of verification documents.
- Investigation & Exception Handling
- Investigate verification mismatches, failures, and anomalies.
- Perform root cause analysis for verification exceptions.
- Coordinate re-verification activities where required.
- Manage cases involving fraud indicators, identity discrepancies, or incomplete submissions.
- Result Validation
- Evaluate verification outcomes against defined policies and thresholds.
- Recommend pass, fail, or escalation decisions based on investigation findings.
- Ensure adherence to company standards and regulatory requirements.
- Vendor Management
- Liaise with external verification partners regarding case resolution.
- Track vendor SLAs and turnaround times.
- Support issue resolution and continuous process improvements.
- Reporting & Audit Compliance
- Maintain investigation logs and transaction records.
- Ensure audit-ready documentation for all verification cases.
- Prepare operational dashboards and compliance reports.




- Support internal and external audits as required
- Key Deliverables
- Timely completion of candidate verification processes.
- Accurate verification result adjudication.
- Reduced verification turnaround time.
- Effective management of verification exceptions.
- Compliance with audit and regulatory requirements.
- Maintenance of complete audit trails and investigation records.
- Required Skills & Competencies
- Functional Skills
- Background Verification (BGV) Operations
- Identity Verification Processes
- Investigation & Case Management
- Candidate Lifecycle Management
- Vendor Management
- Audit & Compliance Controls
- Documentation & Record Management
- Technical Skills
- MS Excel
- Success Factors and Web based ATS Systems
- Data Analysis & Quality Checks
- Behavioural Competencies
- Solid analytical and investigative mindset.
- Attention to detail and data accuracy.
- Excellent stakeholder management skills.
- Effective communication and customer service orientation.
- Ability to manage multiple cases simultaneously.
- Problem-solving and decision-making capability.
- Preferred Experience
- 1– 4 years of experience in Background Verification, Employee Screening, HR Operations, Risk Operations, Investigations, Fraud Prevention, or Compliance Operations.
- Experience working with third-party verification vendors.
- Familiarity with biometric identity verification technologies and digital onboarding processes.
- Key Performance Indicators (KPIs)
- Verification completion rate.
- SLA adherence.
- Investigation turnaround time.
- Exception resolution rate.
- Data accuracy percentage.
- Audit compliance score.
- Candidate experience/satisfaction score.
- Vendor SLA compliance.

📌 Human Resources Analyst (Noida)
🏢 HCLTech
📍 Noida