- Proficiency in Guest Relations and Customer Service to ensure a high-quality, welcoming experience for all guests.
- Robust Communication skills, including clear verbal and written communication and active listening.
- Experience with Receptionist Duties, such as managing front desk operations, reservations, and guest check-in/check-out.
- Basic Sales capabilities to promote hotel services, upsell room categories, and support revenue-generating initiatives.
- Previous experience in hospitality or front office operations is preferred.
- Ability to work flexible schedules, including weekends and holidays, as required by hotel operations.
- Professional appearance, positive attitude, and ability to remain calm under pressure.
- Familiarity with hotel property management systems and basic computer skills.
- Diploma or degree in Hospitality Management or a related field is an advantage.