Company Description Crowne Plaza Kochi is a contemporary upscale hotel located on the NH 47 Bypass, offering convenient access to the airport, central business district, Fort Kochi, nearby backwaters, and beaches. The property features 269 spacious business rooms and suites with panoramic views of the backwaters and city skyline. Guests can enjoy multiple authentic dining outlets, an extensive spa, and leisure facilities in a tranquil waterfront setting.

High-tech meeting and event spaces accommodating up to 900 guests make the hotel a preferred choice for business, leisure travelers, and large events. As an international brand, Crowne Plaza Kochi focuses on delivering professional service and memorable guest experiences.

Role Description The Guest Relation Executive at Crowne Plaza Kochi is a full-time, on-site role based in Kochi. The role involves welcoming guests on arrival, managing check-in and check-out processes, and ensuring a smooth, courteous experience throughout their stay. Daily tasks include handling guest inquiries, resolving concerns, coordinating with front office, housekeeping, and other departments, and maintaining accurate guest records.

The Guest Relation





Executive supports reception operations, promotes hotel services and special offers, and assists in upselling rooms and packages where appropriate. Consistent attention to guest satisfaction, skilled communication, and adherence to brand standards are central to this position.

Qualifications

- Strong Guest Relations and Customer Service skills, with a focus on creating positive, memorable guest experiences.
- Excellent Communication abilities, including clear verbal interaction and professional etiquette.
- Experience with Receptionist Duties such as check-in/check-out, reservations handling, and front desk coordination.
- Basic Sales skills to support upselling of rooms, services, and hotel offerings.
- Previous experience in hospitality or hotel front office roles is preferred.
- Ability to work in shifts, including weekends and holidays, and remain calm under pressure.
- Proficiency in English and knowledge of local languages .
- Familiarity with Opera software Knowledge and basic computer skills.
- Diploma or degree in Hospitality Management or a related field is beneficial.

📌 Guest Relation Executive -Crowne Plaza Kochi
🏢 Crowne Plaza Kochi
📍 Kochi