The Lead Customer Success will own the end-to-end relationship with university partners, ensuring a seamless customer experience from onboarding to renewals. The role focuses on driving stakeholder satisfaction, leading cross-functional execution, managing escalations, and helping customers maximize value from the Superset platform.
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Location: Bangalore
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Key Responsibilities
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Lead and mentor the Customer Success team, setting transparent priorities and ensuring they're equipped to deliver consistently high-quality client outcomes,
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Set up and continuously evolve processes that make renewals predictable and smooth across the university portfolio,
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Own client delight as an outcome proactively spotting gaps in the client experience and driving initiatives that close them,
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Coordinate cross-functionally with the Product team to surface and prioritize key feature requirements coming in from clients,
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Maintain comprehensive documentation around all stakeholder engagements and escalations.
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Requirements | You'll be a Outstanding Addition to the Team If:
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You have 3+ years of handling a team and have experience in a product based company,
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You have excellent communication abilities including the ability to listen, understand, assist rightly to the clients,
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You understand that maintaining relations is more about understanding people's psyche than just providing feature resolutions,
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You are passionate about product craftsmanship and care about outstanding customer experience,
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Your experience working with cross-functional teams in a SaaS or a software company would be an added advantage.
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How Can Superset Help You on Your Journey?
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Two things are well ingrained in our culture:
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We need people to take ownership = we don't micromanage/follow-up on our people because we trust them to deliver the best work possible,
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We ensure to provide resources and remove bottlenecks th
📌 Lead Customer Success Bengaluru
🏢 Superset
📍 Bengaluru
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