Role Title

GM – Cloud Operations

Function

Technology Operations

Sub Function/ Vertical/ Department

SNOC

Band

M3

Reports to Role (Position No)

VP – Cloud Operations

Location

Hyderabad/Pune

- Job Purpose

SNOC is centralized Network Operation centre responsible for FCAPS for VIL PAN India network across all technologies and domains through highly skilled People, well stitched Processes & state of the art Tools.

‘Cloud infra’ is being a revenue critical technology platform with unparalleled focus of organization & going through rapid technological changes over the span of time.

CLOUD is one of the essential functions working across domains INM, CHM, PM & enterprise functions to achieve SNOC objectives.

· Maximize Service and Network availability.

· Enhance customer experience To achieve the objective, CLOUD GM needs to

· Provide expert level (Level 3) support for the cloud infra critical incidents happening in the network.

· Ensure Corrective and Preventive actions through problem management.

· Conserve and disseminate Knowledge acquired.

· In depth technical discussion with vendor experts to bring the solution & implement effectively

· Extend support in presentations from the cloud infra stands point.

Legends –

TAC – Technical Assistance Centre

PBM– Problem Management

KM – Knowledge Management

- Key Accountabilities / Key Result Areas
- To lead and govern end-to-end telco cloud operations across Nokia, Cisco, Ericsson, Mavenir, ZTE & Huawei setups and ensure 24x7 support for critical incidents across VIL network with focus on SLA adherence, network stability and customer experience.
- Drive advanced troubleshooting strategy using cloud OS/hardware logs, alarms, outages & KPI analytics with strong understanding of ETSI MANO architecture.
- Provide leadership on RedHat OpenShift and cloud-native platforms ensuring operational excellence and platform stability.
- Drive adoption of NFVI solutions and new technologies like OpenShift virtualization with focus on scalability and transformation.
- Provide strategic oversight on Nokia Airframe, HPE and Dell/EMC infrastructure and related issues.
- Lead proactive & reactive Problem Management, eliminate repeat issues,



improve KPI and ensure better customer experience aligned to business goals.
- Align cloud, SNOC and field teams for seamless execution and faster resolution.
- Drive OEM engagement for product issues, bug fixes and long-term solutions.
- Govern First Node Integration (FNI), upgrades and rollout strategy including impact analysis, execution and success criteria.
- Ensure documentation, knowledge sharing and smooth handover for large-scale deployments and lifecycle management.
- Core Competencies, Knowledge, Experience, Technical / Professional Qualifications

Core competencies, knowledge and experience (Max 10):
- Expert in multi-vendor Telco Private Cloud operations and governance.
- Strong understanding of ETSI NFVI, OpenStack (Triple-O) and cloud architecture.
- Experience in OpenStack networking and SDS troubleshooting.
- Strong expertise in RedHat OpenStack and OpenShift virtualization platforms.
- Knowledge of automation (Python, Ansible) and cloud operations.
- Experience in telecom domains – vEPC, VoLTE, vRAN, 5G architecture.
- Strong understanding of cloud KPI, performance and service assurance.
- Exposure to VNFM, HELM and cloud orchestration tools.
- Solid stakeholder management with OEM, governance team and planning teams.
- Knowledge of ITIL V4 processes and SNOC operations.
- Expert in Telco Private Cloud administration and operations of more than one of Nokia, Ericsson,
- Understand ITIL V4 terminology, methodology and able to produce processes and procedures in SNOC environment.

Human Traits

- Excellent verbal & written communication skills
- Having hands-on knowledge on Microsoft excel & power point
- Good team player, politically agile
- First Time Right & result oriented approach,

Professional Qualifications

- Engineering graduate Electronics and Communication/ Computer Science with 12+ years telecom experience in telco cloud and operations




- Strong experience in NOC/SNOC or cloud support leadership roles
- RedHat Linux / OpenStack (CL210) certification preferred
- RedHat OpenShift (DO280/DO380 /AI ) certifications preferred.
- Key Performance Indicators

· Operational Performance o SLA for cases raised to get support for ongoing issues

P1 - (Cloud- 60 Min)

P2 - (Cloud- 120 Min)

o Targets for Problem Management Tickets - P1 – 1 Month, P2 – 2 Months, P3 – 3 Months, P4 – 4 Months and P5 – 5 Months with SLA targets of 90%.

o 2 Problem Cases/Enterprise Service Improvement plans (SIP) per month.

o 1 Knowledge Management documents per month for Cloud.

o Target for number of proactive PBM – 5%.

o ZERO NC for all ISO External and Internal Audit.

o FNI/Upgrade/new feature implementations for successful roll out – Target – 100%

· Development Performance o Ensure 100% penetration of HSW induction to all team members and partners.

· Future Ready o Alignment with DIGITAL DNA – drive automations projects for easing the way of working/ making time taking tasks efficient and scalable.

o At least one e-learning course per 2 months from new technology for capability building

- Annual Budget Owned / Key Quantitative Parameters like Workforce managed etc.

Team size – 30

· Number of Knowledge Management documents already created – 20+

· Average monthly Tickets handled – ~50

· Average monthly FNIs - 1

- Risks, Challenges, Job Context (Short Description)

· Sensitive & critical issues from cloud infra requires End to End integral knowledge from Linux level, Openstack, Docker containers, multivendor hardware’s for all nodes involved in troubleshooting & correction

· To build the capability in multivendor NFVI troubleshooting skills and OpenShift troubleshooting skills is utmost importance since many of the problems are repetitive in nature among the cloud platforms

· FNI & upgrades in pilot node with learnings enable fault free roll outs in the network

· Rapidly growing data market demands quick understanding & resolution & with emerging technologies deployed in network add to complexity in FCAPS wherein GM expertise is required.

📌 GM - Lead Cloud (Hyderabad)
🏢 Vodafoneidea
📍 Hyderabad