Key Responsibilities:

1.

Guest

Handling

- Welcome guests warmly and ensure a smooth check-in and check-out process
- Provide accurate information about hotel services, facilities, and local attractions
- Handle guest queries, requests, and complaints promptly and professionally
- Ensure a positive first and last impression for all guests

2.

Front Desk

Operations

- Manage reservations, room assignments, and billing procedures
- Maintain proper records in the Property Management System (PMS)
- Coordinate with housekeeping for room readiness and special requests
- Ensure lobby and front desk area is clean and presentable

3.

Service

Standards

- Follow IHG / Holiday Inn Express brand standards and SOPs
- Maintain grooming and hygiene standards at all times
- Deliver consistent and high-quality guest service

4. Communication





- Coordinate with other departments (Housekeeping, Engineering, F&B;) for guest needs
- Report any issues or guest feedback to the supervisor
- Maintain clear and skilled communication with guests and team members

5. Cash & Billing

- Handle cash, card transactions, and billing accurately
- Ensure compliance with financial procedures and audit requirements

Key Skills & Competencies:

- Strong communication and interpersonal skills
- Customer-focused attitude
- Basic computer knowledge (PMS preferred)
- Problem-solving ability
- Ability to work in shifts

Qualifications:

- Graduate / Diploma in Hotel Management preferred
- Freshers or candidates with 0–2 years of experience in hospitality

📌 Front Office Guest Service Associate - Holiday Inn Express Hyderabad Hitec City
🏢 IHG
📍 Hyderabad