As a FOS, you will be the front-line support for customers, providing excellent service and building strong relationships.

Your role is crucial in maintaining customer satisfaction and ensuring a positive brand image. You will collaborate with the CCE team to resolve customer inquiries, manage collections, and maintain a high level of professionalism.

Responsibilities

- Handle customer inquiries and provide timely, accurate responses via phone, email, and chat.
- Collaborate with the CCE team to ensure a seamless customer experience and efficient complaint resolution.
- Manage and prioritize a high volume of customer interactions, ensuring prompt attention to each case.
- Maintain accurate records of customer interactions and collections activities.
- Identify and escalate potential issues or complaints to the appropriate team leads or managers.
- Assist in collections processes, including following up on overdue payments and resolving payment disputes.
- Ensure compliance with company policies and procedures, especially regarding data privacy and security.
- Stay updated with product knowledge and industry trends to provide accurate information to customers.




- Actively contribute to team discussions and share best practices for improved customer support.
- Maintain a positive and professional attitude, representing the company's values and culture.

Qualifications

- A high school diploma or equivalent is required; a college degree in a related field is preferred.
- Minimum 2 years of experience in customer support or a similar role, preferably in a collections environment.
- Excellent communication skills, both verbal and written, with the ability to adapt to different customer needs.
- Strong problem-solving and critical thinking abilities, with a customer-centric approach.
- Proficiency in using CRM systems and other customer support tools.
- Ability to work independently and manage a high volume of tasks efficiently.
- Excellent time management and organizational skills, with attention to detail.
- A positive and friendly attitude, with a passion for delivering exceptional customer service.
- Basic knowledge of collections processes and debt recovery is an asset.
- Willingness to continuously learn and adapt to recent technologies and industry practices.

📌 FOS (Sirsa)
🏢 Digitide Solutions
📍 Sirsa