- Welcome and guide walk-in customers, addressing inquiries related to loan products, EMI schedules, interest rates, etc.
- Provide accurate information about loan terms, documents required, and application status.
- Maintain long-term relationships by following up on customer satisfaction and offering support post-loan disbursement.
Operational Support
- Assist in the collection and verification of customer documents for secured loans.
- Ensure complete and compliant documentation before forwarding to credit/operations teams.
- Handle customer requests for loan statements, pre-closure, and interest certificates.
Service Quality And Compliance
- Ensure adherence to all internal policies and regulatory guidelines (RBI/NBFC norms).
- Monitor TATs (Turnaround Times) for customer queries and resolution.
- Escalate unresolved issues or complaints to appropriate internal teams.
Reporting And Data Management
- Update customer interactions and service requests in CRM systems.
Maintain logs of complaints, feedback, and resolutions provided.
📌 Field Operations (Ibrahimpatnam)
🏢 GrowXCD Finance
📍 Ibrahimpatnam
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