Key ResponsibilitiesHandle all inbound calls, WhatsApp messages, emails, and website inquiries promptly and professionally. Understand customer requirements and recommend the most suitable products or services. Convert incoming leads into paying customers through effective sales conversations and follow-ups.
Maintain accurate records of customer interactions, lead status, and sales activities in the CRM. Follow up with warm and pending leads to maximize conversion rates. Address customer objections confidently and provide appropriate solutions.
Coordinate with internal departments to ensure a smooth customer onboarding process. Meet or exceed monthly sales, conversion, and revenue targets. Maintain a high standard of customer service throughout the sales journey.
Prepare daily,
weekly, and monthly sales reports for management.
Required
SkillsExcellent verbal and written communication skills in English and Hindi (additional languages are an advantage). Strong persuasion, negotiation, and relationship-building abilities. Customer-centric mindset with exceptional listening skills. Ability to work under pressure and achieve sales targets. Basic computer proficiency and familiarity with CRM software. Positive organizational and time-management skills. Positive attitude with a willingness to learn and grow.