Position: E-Commerce Manager

Location: Sector-46, Gurgaon

Experience: 1–3 years in E-commerce, preferably in Healthcare/Pharma/Medical/D2C

About The Role

We are looking for an E-Commerce Manager with a B.Pharm background to manage and grow our online healthcare/e-commerce business. The ideal candidate should have a good understanding of pharmaceutical/healthcare products along with hands-on knowledge of e-commerce operations, marketplace management, and online sales.

Key Responsibilities

- Manage day-to-day e-commerce operations across website and online marketplaces.
- Handle product listings, descriptions, pricing, inventory, and product information.
- Ensure accurate presentation of healthcare/pharmaceutical products and maintain regulatory compliance.
- Monitor online orders, cancellations, returns, refunds, and customer queries.
- Coordinate with sales, inventory, marketing, and operations teams for smooth order fulfilment.
- Track online sales, revenue, conversion rates, and other key performance metrics.
- Identify opportunities to improve online sales and product visibility.
- Coordinate with digital marketing teams for campaigns, offers, promotions, and product launches.
- Monitor competitor pricing, products, offers, and market trends.
- Maintain accurate inventory and coordinate with the warehouse/team to avoid stock-outs.




- Prepare regular e-commerce performance reports and share insights with management.
- Work towards increasing website/marketplace traffic, conversions, and overall revenue.

Required Skills

- B.Pharm qualification is mandatory/preferred.
- Strong understanding of pharmaceutical and healthcare products.
- Knowledge of e-commerce platforms such as Shopify, Amazon, Flipkart, or other marketplaces.
- Basic understanding of digital marketing, SEO, product listing, and online advertising.
- Positive knowledge of MS Excel/Google Sheets.
- Strong analytical and problem-solving skills.
- Good communication and coordination skills.
- Ability to work independently and manage multiple tasks.
- Commercial understanding with a solid focus on sales and revenue growth.

Key Performance Indicators (KPIs)
- Monthly online sales and revenue growth
- Website/marketplace conversion rate
- Product listing accuracy
- Order fulfilment and cancellation rate
- Inventory availability
- Online customer satisfaction
- Marketplace ranking and product visibility
- ROI of promotional campaigns

Compensation & Location

Location: Gurgaon Clinic

Employment Type: Full-time

Skills: revenue,e-commerce,commerce,healthcare,campaigns,operations,online,sales

📌 E-Commerce Manager (Gurugram)
🏢 QHT CLINIC
📍 Gurugram