Job DescriptionPosition: Customer Service Representative
NLocation: Noida
NExperience: 1+ year in voice Healthcare customer service
NJoining: Immediate Joiners
NPreferred Shift: Rotational Shifts & Rotational Offs
NTransport: Both-side cab facility available as per hiring zone
NAbout the Role We are looking for customer-focused specialists to join our Healthcare Calling Process. The role involves assisting patients/customers over the phone with healthcare-related services, particularly scheduling and rescheduling medical appointments.
NKey Responsibilities
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Handle inbound/outboundcustomer calls related to healthcare services. N
Assist patients with scheduling, rescheduling, and cancelling medical appointments. N
Provide accurate information regarding appointments, healthcare services, and related queries. N
Understand customer requirements and provide appropriate assistance in a skilled and empathetic manner. N




Maintain accurate records of customer interactions and appointment details. N
Follow defined processes, quality standards, and compliance guidelines. N
Escalate complex or unresolved customer queries to the appropriate team. N
Ensure a positive customer experience while handling sensitive healthcare-related conversations. N

nRequirements
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Minimum 1 year of experience in a voice/calling/customer service process preferred. N
Experience in healthcare, medical appointment booking, BPO, or customer service will be an added advantage. N
Excellent verbal communication skills in English/Hindi. N
Positive listening and interpersonal skills. N
Comfortable working in rotational shifts and rotational weekly offs. N
Basic computer knowledge and ability to work on CRM/calling systems. N
Candidates who can joinimmediately are preferred. N

📌 Customer Service Representative Faridabad
🏢 BIG Language Solutions
📍 Faridabad