Job Description
N
To understand, anticipate and satisfy the needs of customer, to have an active presence at the point of sale, and to be responsible for the correct handling of complaints and returns. N
Improve customer service experience, create engaged customers and facilitate organic growth. N
Take ownership of customer issues and follow problems through to resolution. N
Meeting with other managers to discuss possible improvements to customer service. N
Supervise and train thestaff members to provide highest standards of customer service. N

nRequirement:
N-Positive knowledge of the company, the brand and the store they are applying for.
-Passion for people and processes.
-Systematic organized approach to work.




-Flexibility and problem solving ability.
-Has initiative to identify problems and prospects to be proactive.
N-Ability to handle pressure and react quickly to situations.
-Uses initiative to make timely decisions in challenging conditions and circumstances.
N-Self-motivated and ability to motivate others.
N-Tenacious and resilient.
-Ability to lead by example, motivate and develop employees.
N-Ability to work autonomously and as part of a team.
N-Excellent communication skills.

📌 Customer Experience Manager Karnataka
🏢 Zara
📍 Karnataka