ACT Fibernet (Atria Convergence Technologies) is a leading internet service provider, delivering a range of broadband, fiber optic internet, and digital TV services. We are committed to providing high-speed and reliable internet solutions to our customers, ensuring seamless connectivity and exceptional service. Join our dynamic team and contribute to our mission of connecting India.
Responsibilities
Provide excellent customer support to ACT Fibernet customers via phone, email, and chat.
Assist customers with technical issues related to Wi-Fi routers, broadband connections, and IP settings.
Troubleshoot and resolve customer complaints efficiently and effectively.
Maintain a high level of customer satisfaction through skilled and courteous interactions.
Document customer interactions and technical issues in CRM/Ticketing software.
Collaborate with other departments to ensure timely resolution of complex issues.
Adhere to the prescribed work schedule: 6 Days a Week, 12:00 PM to 9:00 PM.
Requirements
Robust verbal and written communication skills in English and the local language.
Basic understanding of Wi-Fi routers, broadband technology, and IP settings.
Proven problem-solving abilities and a customer-centric approach.
Quick typing speed and proficiency in using CRM/Ticketing software.
Prior experience in customer service is preferred.
Graduate degree from a recognized institution.
Immediate joiners are preferred.
📌 Customer Support Executive Bengaluru (India)
🏢 Unstop
📍 India
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