Job Description

We are seeking a highly organized and customer-focused Duty Manager to join our team in Mumbai, India. As a Duty Manager, you will play a crucial role in ensuring the smooth and productive daily operations of our hotel, particularly in the front office area. You will be responsible for supervising staff, managing guest experiences, and maintaining the highest standards of service quality.
Oversee the daily operations of the front desk and ensure optimal guest service at all times
Conduct daily briefings and communicate key information to team members
Manage and supervise front office staff to maintain department standards and deliver high-quality service
Analyze and improve work processes and standards at the front desk
Review rate variance reports and approve discounts to ensure proper revenue control




Handle guest complaints and special requests efficiently and professionally
Coordinate with other departments to address operational issues and enhance guest experiences
Inspect front and back of house areas regularly to maintain cleanliness and orderliness
Manage full house situations and handle overbookings effectively
Ensure compliance with safety, security, and loss control policies and procedures
Conduct night audit processes as required
Provide training and orientation to new team members on hotel service standards and procedures
Motivate and support staff to create a positive work setting
Stay updated on all hotel services, amenities, and emergency procedures

📌 Duty Manager Mumbai
🏢 AccorHotel
📍 Mumbai