Company Description RMV Workforce LLP is a forward-thinking consulting firm in India that connects skilled professionals with opportunities across IT, Non-IT, and BPO domains. The organization focuses on helping individuals elevate their careers while contributing to innovative solutions and meaningful business transformation. Team members work in a collaborative culture that values diversity, inclusion, and teamwork.

RMV Workforce LLP offers a dynamic environment where people can tackle complex challenges and make a measurable impact on clients and industries.

Role Description This full-time Customer Technical Support role is an on-site position based in Gurugram. The role involves providing technical and customer support through phone, email, chat, or ticketing tools, resolving product or service-related issues, and guiding customers through troubleshooting steps.

The Customer Technical

Support professional will analyze issues, document cases, escalate complex problems to appropriate teams, and follow up to ensure timely resolution and customer satisfaction. Daily responsibilities include maintaining accurate records, contributing to knowledge base articles,



collaborating with internal teams to improve processes, and representing the company with professional, clear, and respectful communication.

Qualifications

- Strong Customer Support and Customer Satisfaction skills, with the ability to handle queries and complaints professionally.
- Hands-on Technical Support and Troubleshooting skills to diagnose and resolve basic to intermediate technical issues.
- Solid Analytical Skills to interpret information, identify root causes, and propose effective solutions.
- Excellent verbal and written communication, including explicit documentation and active listening.
- Ability to work on-site in Gurugram in a fast-paced, team-oriented environment.
- Familiarity with ticketing systems, CRM tools, or helpdesk platforms is preferred.
- Prior experience in customer or technical support, preferably in IT, BPO, or related fields.
- Relevant diploma or degree in engineering, computer science, information technology, or a related discipline is an advantage.

📌 Customer Technical Support (Jaipur)
🏢 RMV Workforce
📍 Jaipur