Customer support (compliance, risk, trust & safety )
Written and spoken skills (CEFR standards C1 or equivalent SVAR score of 65+) with an ability to compose grammatically correct, concise, and accurate written responses in the required language.
- 2+ years of experience in a customer facing role related to operations, compliance, risk,
trust & safety or a similar space
- Strong communication skills and can explain highly technical topics to technical and non-
technical audiences
- The ability and desire to challenge the status quo and work in a deeply ambiguous space
- Experience using data to propose creative solutions to both tactical and strategic problems
- Creativity when solving problems from a customer perspective and is pragmatic when solving them
- Deep empathy for entrepreneurs running a business, and are motivated to solve problems to empower them
- Experience analyzing user feedback patterns and use these insights to drive process and product improvements
- Experience with complex and sensitive user facing issues relating to privacy, user safety,
fraud, and supportability
- Experience in SQL/Redshift
- Project/Program Management experience
- You possess experience in risk analysis, investigations or risk operations
- You have excellent English communication skills, both written and verbally
- You excel in analytical thinking and problem solving, with experience using data to make assessments / judgment
- You enjoy working in an in-office setting with strong cross team collaboration and support
- You are able to prioritize and enjoy working in a quick-moving environment
- You are humble and have a proven track record for working well across teams and with external partners
- Flexible for weekend shifts as needed
Preferred qualifications
- Risk experience in payments, e-commerce, or fintech mitigating digital/card-not-present risk
- Knowledge of risk schemes, risk prevention methods, and risk detection tools
- Prior risk experience across multiple industries/verticals
- Experience in a high growth technology company
- Experience working from a queue