Customer Support Specialist (US Retention Process)

Spanish Language Expert (Bilingual – English & Spanish)

Role Summary

We are hiring Customer Support Specialists with mandatory experience in international retention processes, particularly for US markets.

Key Responsibilities

Handle inbound and outbound customer calls efficiently

Understand customer needs and provide suitable solutions

Research issues and resolve them effectively

Clearly explain product/service features and benefits without reliance on scripts

Build strong customer relationships

Achieve qualitative and quantitative performance targets

Requirements

Prior experience in customer support, sales, or retention (international BPO)

Experience with US market processes (mandatory)

Strong communication and listening skills with neutral accent

Valuable time management and problem-solving abilities

Knowledge of US credit systems (credit bureau, reports, scores) is an added advantage

Immediate joiners only

Benefits

Health Insurance

Provident Fund

Cab Facility

Work Details

5 Days Working (US Shifts)

Rotational shifts and week offs

Location: Viman Nagar, Pune

📌 Customer Support Specialist (Pune)
🏢 SamvadSocial Technologies
📍 Pune