Job Description

We're looking for a detail-oriented and customer-focused Reservation Executive to join at ibis Hyderabad HITEC City, India. In this role, you'll be the backbone of our reservation operations, managing bookings, coordinating group inventory, and ensuring seamless guest experiences. You'll work collaboratively with sales, revenue management, and other departments to maintain accurate reservation data and deliver exceptional service recovery. If you're organized, effective, and passionate about creating positive guest interactions, we'd love to hear from you!
Manage and coordinate all aspects of reservation and group inventory management using our Property Management System (PMS), ensuring accuracy and timeliness in data entry
Process recent, revised, and canceled reservations and group room blocks with meticulous attention to detail
Conduct daily inventory reviews and monitoring of group pick-up reports to track cut-off dates, availability, and booking trends
Perform regular inventory controls to release rooms, extend cut-offs,



and adjust availability based on sales contracts, group meetings, and revenue management directives
Communicate proactively with sales and revenue management teams to ensure consistency, efficiency, and alignment in reservation and inventory management
Analyze reservation data and generate reports to support decision-making and identify opportunities for optimization
Provide skilled and empathetic service recovery for reservation-related guest complaints and concerns
Maintain transparent communication with guests and internal departments, providing timely feedback and updates
Organize and prioritize multiple reservation requests simultaneously while maintaining high accuracy standards
Support the onboarding and training of new team members on reservation procedures and PMS systems
Collaborate with cross-functional teams to resolve booking conflicts and ensure guest satisfaction

📌 Reservation Executive Hyderabad (India)
🏢 Ibis
📍 India