Monitor and evaluate inbound and outbound customer calls to ensure adherence to company standards and compliance guidelines.
Identify gaps in call handling, process adherence, and customer service delivery to improve overall quality.
Provide structured and constructive feedback to agents to enhance performance and service levels.
Generate detailed quality reports and insights to support operational improvements.
Work closely with team leaders and quality teams to implement corrective actions and quality-enhancement initiatives.
Support continuous improvement efforts by analyzing trends and recommending process optimizations.
Ensure customer experience is consistently improved through data-backed quality assessments.
📌 Quality Analyst Mumbai (India)
🏢 Fatakpay Digital
📍 India
Reply to this offer
Impress this employer describing Your skills and abilities, fill out the form below and leave Your personal touch in the presentation letter.