Company Description Rafsi Jewels Private Limited is a rapid-growing jewellery brand from Kerala, aiming to become one of India’s most loved and recognisable jewellery names. The brand blends the richness of South Indian jewellery with contemporary design, creating a modern, digital-first experience for customers across India. With over 15,000 orders successfully completed and a strong online presence.
Rafsi Jewels is entering a key phase of expansion and system scaling. The company is focused on building a high-performing team and a supportive culture that people can be proud to join.
Role Description This is a full-time, on-site Customer Support Executive role based in Ernakulam.We are looking for a Social Media & Customer Support Executive to become an significant part of our customer-facing team.
You will be responsible for managing customer conversations across our social media and communication channels, assisting customers throughout their purchase journey and contributing directly to sales, customer satisfaction and brand experience.
This role is ideal for someone who is confident in communicating with people, understands customer needs and has a strong sales-oriented mindset.
Key Responsibilities
- Handle customer enquiries through Instagram,
WhatsApp and other communication channels
- Respond to enquiries promptly, professionally and effectively
- Understand customer requirements and recommend suitable products
- Convert enquiries into sales through effective communication
- Follow up with potential customers and pending enquiries
- Assist customers with product information, availability, pricing and order-related queries
- Handle customer concerns and coordinate with the relevant team for resolutions
- Maintain accurate records of customer enquiries and follow-ups
- Engage with customers and help build a positive brand experience
- Assist with day-to-day social media activities and customer engagement
- Coordinate with the operations team
What We're Looking For
- 1–2 years of experience in customer support, sales, social media or a similar role
- Strong interpersonal and customer-handling skills
- A natural ability to understand customer needs and recommend products
- Strong follow-up skills and a sales-driven mindset
- Comfortable using Instagram, WhatsApp and basic computer applications
- Ability to multitask and manage multiple customer conversations