Company Description SNJ Solutions Pvt Ltd is a New Delhi–based IT company established in 2013 that has grown into a premium provider of diversified technology solutions. The organization focuses on delivering high-quality products and services, including IT integration, infrastructure deployment, and management services. A dynamic and experienced team drives the company’s commitment to prompt, reliable support and long-term client partnerships.

SNJ Solutions emphasizes integrity in business processes, strong quality control, and building lasting customer relationships. The company’s success is closely aligned with client satisfaction and its goal of being a one-stop solution for IT needs.

Role Description The Customer Support Executive will handle day-to-day customer interactions, including responding to inquiries, resolving issues, and providing guidance on company products and services.

Responsibilities include managing support tickets, documenting customer concerns, and coordinating with internal teams to ensure timely and accurate resolutions. The role involves maintaining detailed records of customer communication, following up on pending cases,



and contributing to continuous improvement in service quality. This is a full-time, on-site role based in Delhi, India, requiring regular collaboration with colleagues and adherence to company service standards.

Qualifications

- Solid customer service and communication skills, with the ability to interact professionally via phone, email, and in person.
- Basic understanding of IT products and services, with the ability to learn and explain technical concepts in simple terms.
- Proficiency in using CRM or ticketing tools, MS Office, and other standard business software.
- Effective problem-solving, time management, and organizational skills to handle multiple customer requests.
- Ability to work collaboratively in an on-site team environment and maintain a customer-centric approach.
- Prior experience in customer support, helpdesk, or service desk roles is preferred.
- Bachelor’s degree or equivalent qualification in any discipline; education in IT, business, or related fields is an advantage.

- Comfort with rotational shifts or extended support hours, if required by business needs.

📌 Customer Support Executive (Delhi)
🏢 SNJ Solutions
📍 Delhi