We are looking for a dependable and proactive Customer Support Executive to join our e-commerce team in Baner. This is not a telecalling or sales role . Most customer interactions happen over WhatsApp, chat and email , with calls required only when needed to resolve a customer issue.

Key Responsibilities Handle customer queries over WhatsApp, email, chat and occasional phone calls Resolve issues related to orders, delivery, returns, replacements, refunds and products Coordinate with logistics, warehouse and internal teams when required Follow up on pending customer cases until they are completely resolved Maintain proper records of customer conversations and resolutions Handle Amazon, Flipkart, website and other e-commerce customer queries Escalate unusual or sensitive cases appropriately Ensure customers receive clear,



polite and professional communication Identify recurring customer issues and report them to the team Who We Are Looking For Minimum 1 year of customer support/customer service experience Good written and spoken English Comfortable communicating professionally over WhatsApp and email Positive problem-solving and decision-making ability Comfortable working independently without constant monitoring Responsible, organised and reliable Good computer and internet skills • • Experience in e-commerce, D2C brands, Amazon, Flipkart, Shopify or similar businesses is preferred

📌 Customer Support Executive (Pune)
🏢 Aegis Personal Care
📍 Pune