Company Description CloudMotiv designs and builds AI systems that are deeply integrated into real business operations and maintained well beyond go-live. The company partners with mid-size and enterprise operations, finance, and technology teams that are ready to move beyond AI experimentation and implement practical, time-saving solutions.

Role Description The Customer Success Manager is a full time, remote role responsible for ensuring that CloudMotiv’s enterprise clients achieve measurable value from their AI solutions. Working primarily during Eastern Standard Time (EST) hours, this role will manage post-implementation relationships, guide clients through onboarding, and support ongoing adoption of AI workflows. Day-to-day responsibilities include conducting regular check-ins and business reviews, monitoring usage and performance metrics, addressing escalations, and coordinating with internal technical and product teams to resolve issues.

Qualifications

- Demonstrated skills in Customer Satisfaction and Customer Service, with a track record of supporting enterprise or mid-size clients.
- Strong Analytical Skills,



including the ability to interpret usage data, performance metrics, and customer feedback to drive action.
- Experience in Customer Retention, including renewal management, risk identification, and account health monitoring.
- Proven Relationship Building capabilities, with the ability to develop trusted partnerships and influence stakeholders at multiple levels.
- 4+ years of experience in Customer Success, Account Management, or a similar client-facing role, ideally in SaaS, AI, or technology services.
- Excellent written and verbal communication skills in en_US and comfort leading virtual meetings and presentations.
- Ability to work effectively in a remote environment and reliably operate during EST business hours.
- Familiarity with AI, automation, or workflow tools, and the ability to translate technical concepts into business outcomes is highly beneficial.
- Bachelor’s degree in Business, Communications, Technology, or a related field, or equivalent practical experience.

📌 Customer Success Manager(4+ Years and EST Hours Only) (India)
🏢 CloudMotiv
📍 India