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We are looking for a proactive Customer Support Officer to manage service operations, coordinate with field technicians, and ensure seamless customer support across pan-India locations. The role requires strong communication skills and excellent working knowledge of Excel to manage data, reporting, and service tracking efficiently.

Key Responsibilities

- Develop and manage a pan-India network of service technicians for installation and servicing of GPS tracking devices
- Plan and monitor daily installation and post-installation schedules across locations
- Coordinate with customers and internal field teams for service scheduling and issue resolution
- Handle all customer communication via Email, Phone, and WhatsApp in a timely and professional manner
- Ensure follow-ups within 24 hours and maintain a TAT of 24–48 hours for service requests
- Generate and manage repair invoices
- Maintain inventory of spares and consumables and coordinate logistics for dispatch across India
- Track and manage return of defective parts from technicians to the head office




- Provide support and guidance to field technicians, including conducting training sessions
- Monitor and supervise repairs and troubleshooting of GPS devices
- Prepare monthly failure and performance reports (Technician/Product/Region-wise) using Excel
- Manage reporting and data tracking in ERP systems

Desired Profile

- Minimum 2+ years of experience in managing service technicians for automotive/electrical installations
- Existing network of technicians across 100+ locations will be an advantage
- Robust communication skills (written & verbal) – essential for customer handling and coordination
- Advanced Excel skills for reporting, tracking, and analysis
- Good understanding of service operations and logistics coordination
- Ability to handle customer concerns professionally and resolve conflicts effectively
- Strong analytical and problem-solving skills, including root cause analysis
- Willingness to travel for technician hiring, training, and management

📌 Customer Support Associate (New Delhi)
🏢 Geotrackers MRM
📍 New Delhi