Customer Success Specialist? Location: Indiranagar, Bengaluru

? Work Mode: Work from Office

? Experience: 2–5 years

About PrimeNumbersPrimeNumbers Technologies is a fast-growing, AI-powered business intelligence company transforming the government procurement ecosystem.

We help businesses make smarter decisions while participating in government tenders by turning scattered procurement data into meaningful, actionable business intelligence.

We're a young, founder-led team where ideas move quickly, ownership is valued, and individuals get the opportunity to create visible impact.

If you enjoy solving real customer problems, building strong relationships, and growing with a company, you'll fit right in.

About the RoleWe're looking for a Customer Success Specialist who believes that great customer success is about more than resolving queries — it's about helping customers get real value from the product.

You'll be the primary point of contact for customers after they join PrimeNumbers. From onboarding and product demonstrations to solving day-to-day challenges, you'll make sure customers have a smooth experience and get maximum value from Palladium.

As you grow in the role, you'll also get exposure to account management, customer retention, renewals, upselling, and cross-selling, making this a great opportunity for someone looking to build a long-term career in Customer Success.

What You'll Do

- Conduct customer onboarding sessions and product demonstrations.
- Train customers on Palladium and help them make the most of its features.
- Handle customer queries through phone, email, and chat.
- Build robust, long-term relationships with customers.
- Proactively follow up with customers to drive product adoption and engagement.
- Understand customer challenges and provide practical solutions.
- Work closely with Product, Engineering, and Sales teams to resolve customer issues and share customer feedback.




- Maintain accurate records of customer interactions and product feedback.
- Identify opportunities to improve customer satisfaction, retention, and product adoption.
- Gradually take ownership of account management activities, including renewals, upselling, and cross-selling.

What We're Looking For
- 2–5 years of experience in Customer Success, Customer Support, Client Servicing, Technical Support, or a similar customer-facing role.
- Excellent verbal and written communication skills.
- Strong presentation skills and confidence in conducting customer training and product demonstrations.
- Ability to understand customer challenges and provide practical solutions.
- Strong problem-solving skills with a customer-first mindset.
- Ability to learn new products and technologies quickly.
- Organized, proactive, and comfortable managing multiple customer conversations.
- Comfortable working in a fast-paced startup environment.

Good to Have
- Experience working with SaaS or B2B software products.
- Experience using CRM or Customer Success platforms.
- Exposure to customer renewals or account management.
- Upselling and cross-selling experience.
- Familiarity with AI tools such as ChatGPT to improve productivity.

Why Join PrimeNumbers?? High Ownership Take ownership from Day 1. Your ideas and customer insights can directly influence the product.

? Work Closely With Founders

Get direct exposure to the founders and work in a highly collaborative environment.

? Build With a Unique Product

Work on an AI-powered SaaS platform solving real business problems in the government procurement space.

? Grow With the Role

Build your career across Customer Success, Account Management, and Revenue Growth.

? Learn & Grow

Be part of a transparent, collaborative, and learning-focused team.

⚡ Be Part of the Journey

Join a quick-growing company where there's plenty of room to learn, experiment, and create impact.

📌 Customer Success Specialist (Bengaluru)
🏢 Primenumbers
📍 Bengaluru