About RTDS

Founded in 2010, Real Time Data Services (RTDS) is a group of companies excelling in global information technology, specializing in Cloud Computing. We empower businesses worldwide with technologically advanced solutions that streamline operations and enhance efficiency. Being a market leader, we've catered to 10,000+ clients across the globe, consistently guaranteeing exceptional services.

Our continuous innovation-led services include -

- Managed Cloud Hosting Services
- AWS Cloud Services
- Public Cloud Solutions
- Cybersecurity Solutions

Job Responsibilities

- Own and manage a portfolio of SMB/enterprise customers, ensuring a high level of customer satisfaction, engagement, retention, and growth.
- Act as the primary point of contact for customers, understanding their business objectives, challenges, and technology requirements.
- Develop and maintain strong relationships with key customer stakeholders, including business, IT, and technical decision-makers.
- Drive customer onboarding, adoption, implementation, and ongoing engagement across AWS and cloud-based solutions.
- Develop and execute Customer Success Plans aligned with customer business objectives and expected outcomes.
- Proactively monitor customer health, identify risks, address escalations, and develop mitigation plans to improve customer experience and retention.
- Work closely with Sales, Solutions, Engineering, Cloud, Support, and Product teams to ensure seamless customer delivery and resolution of customer issues.
- Identify opportunities for account expansion, cross-sell, and up-sell based on customer requirements and business needs.
- Conduct regular customer reviews, including QBRs/EBRs, to demonstrate business value, review performance, and identify future opportunities.
- Understand AWS services, cloud adoption, migration, modernization, infrastructure, and related customer use cases to effectively engage with customers.
- Track customer success metrics such as adoption, utilization, renewal, retention, expansion, customer satisfaction, and overall account health.
- Translate customer feedback and requirements into actionable insights for internal Product, Engineering, and Business teams.
- Maintain accurate customer records, success plans, engagement activities,



and account information in CRM and other relevant systems.

Required Skills

- Strong Customer Success and account management skills with experience managing enterprise customers.
- Hands-on knowledge and experience with AWS and AWS Cloud Services.
- Strong understanding of cloud computing concepts, including IaaS, PaaS, public/private cloud, cloud migration, and modernization.
- Ability to understand customer business requirements and translate them into appropriate cloud and technology solutions.
- Strong stakeholder management and relationship-building skills across business and technical teams.
- Excellent communication, presentation, negotiation, and problem-solving skills.
- Robust understanding of customer lifecycle management, onboarding, adoption, retention, renewals, and expansion.
- Ability to identify customer risks, manage escalations, and drive issues to resolution by collaborating with crossfunctional teams.
- Strong analytical and data-driven approach to monitoring customer health, usage, engagement, and business outcomes.

Qualifications

- 3+ years of experience in Customer Success, Account Management, Client Success, Cloud Services, or a related role, preferably managing enterprise customers.
- AWS experience is mandatory. Candidates must have strong practical knowledge of AWS Cloud Services and cloudbased solutions.
- Experience working with enterprise customers in a B2B technology, SaaS, Cloud, IT Services, or managed services environment.
- Bachelor’s degree in engineering - Computer Science, Information Technology, Business Administration, or a related field.

OUR MISSION To become the forefront of Tech Global Leaders in Cloud Computing by striving towards excellence in our robust products & services, providing a competitive edge to our customers.

OUR VISION

Our vision is to achieve excellence through continuous improvement, innovation,



and integrity, driven by a results-oriented and collaborative approach.

OUR BRANDS

AceCloud: AceCloud is a leading provider of high-performance, affordable cloud solutions for SMBs and enterprises. Its comprehensive suite of services includes:

- Public Cloud
- Private Cloud
- Cloud GPUs
- Kubernetes
- Infrastructure as a Service (IaaS)
- AWS Services

Ace Cloud is working closely with AWS for the SMB and Startup verticals PAN India. We specialize in Cloud Assessment, AWS Migration, Application & Database Modernization as well as Data Analytic, Machine Learning and AI. With a strong emphasis on innovation and customer satisfaction, Ace Cloud offers single-click deployment and 24/7 human support to ensure seamless operations for its clients. Learn More: https://acecloud.ai/

Ace Cloud Hosting: Headquartered in Florida, USA, Ace Cloud Hosting is a leader in managed hosting with over 15 years of expertise in cloud-based technologies. Its services include:

- Accounting/Tax Application Hosting
- Managed Security Services
- Managed IT Services
- Hosted Virtual Desktop Solutions

Learn More: https://www.acecloudhosting.com/

KEY HIGHLIGHTS

- Industry Experience: 15+ years in the industry serving over 8,000 clients globally with a team of 600+ employees
- Data Center Partners: 10+ data center partners located across the USA, UK, and India
- Strategic Partnerships:

Microsoft Direct Partner under the CSP Program. Intuit Authorized Commercial Hosting Provider.

AWS Advanced Consulting Partner with Storage & SMB Competencies

VMware Enterprise Partner for Infrastructure & Desktop Virtualization solutions

- Accreditations and Memberships:

ISO/IEC 27001:2022 Certified

Registered with NASSCOM

Member of the Internet Telephony Services Providers’ Association in the UK.
- Awards and Recognitions:

Customer Service Department of the Year Stevie Award (2024) CPA Practice Advisor Readers' Choice Awards (2023)

VMware Accelerating Cloud Provider Partner Award (2020)

K2 Quality Award for Customer Satisfaction (2019)

Great User Experience Award by FinancesOnline (2018)

User Favourite Award by Accountex USA (2016)

CONTACT INFORMATION

Website: https://www.myrealdata.in

📌 Customer Success Associate (Gurugram)
🏢 Real Time Data services
📍 Gurugram