Company Description Radical Minds Technologies Pvt. Ltd. is part of the Radical Minds group, which leverages highly qualified and experienced professionals across offshore, near-shore, and onshore locations to solve current client challenges and prepare them for future demands. The company delivers comprehensive solutions through a global delivery network designed to align with clients’ business objectives, cultural and language requirements, and cost optimization goals.

Its services span multiple industry verticals, bringing operational excellence and deep industry expertise to critical business processes. Team members work in a dynamic environment focused on continuous improvement, client satisfaction, and performance-driven outcomes.

Role Description The Customer Service Representative role is a full-time, on-site position based in Bengaluru South. In this role, the representative will handle inbound and outbound customer interactions via phone, email, chat, or other channels, providing timely and accurate information. Daily responsibilities include resolving customer queries and complaints, documenting interactions, escalating complex issues when needed, and following established processes to ensure high-quality service.





The representative will work closely with internal teams to improve customer experience, adhere to performance metrics, and maintain qualified communication standards. The position requires consistent attendance, shift flexibility as per business needs, and a strong commitment to meeting service-level targets.

Qualifications

- Demonstrated ability in Customer Service and Customer Support, including handling inquiries and resolving issues effectively.
- Experience contributing to Customer Satisfaction through empathetic communication, problem-solving, and follow-through.
- Skills in enhancing Customer Experience, focusing on clarity, professionalism, and relationship-building.
- Capability to perform as a Customer Service Representative in a fast-paced environment with clear performance metrics.
- Robust verbal and written communication skills in English; additional language proficiency is an advantage.
- Comfort with using CRM tools, ticketing systems, and basic computer applications (MS Office, email, chat platforms).
- Ability to work in shifts, collaborate within a team, and adapt to changing processes and client requirements.
- Minimum high school diploma; a degree in any discipline and prior BPO or customer service experience are preferred.

📌 Customer Service Representative (India)
🏢 Radical Minds Technologies
📍 India