We are looking for a proactive and customer-focused Customer Relationship Manager (CRM) to manage customer interactions, ensure excellent after-sales support, coordinate service activities, and build long-term customer relationships. The ideal candidate should have excellent communication skills, strong follow-up abilities, and experience in handling customer service operations.
Key Responsibilities
- Serve as the primary point of contact for customers.
- Handle customer inquiries, complaints, and service requests professionally.
- Coordinate with the Sales, Service, and Installation teams for timely customer support.
- Schedule preventive maintenance and service visits.
- Maintain customer records in CRM software or Excel.
- Track pending service calls and ensure timely closure.
- Follow up with customers after installation and service completion.
- Generate customer satisfaction feedback and maintain service quality records.
- Get Annual Maintenance Contract (AMC) renewals.
- Prepare daily, weekly, and monthly customer service reports.
- Escalate unresolved issues to the appropriate department.
- Maintain solid relationships with key customers.
- Support the sales team with customer information and documentation.
Required Qualifications
- Graduate in any discipline.
- 2–5 years of experience in Customer Service, CRM, or After-Sales Support.
- Experience in HVAC, Refrigeration, Cold Storage, Engineering, or Industrial Equipment will be an added advantage.